FAQ
Making Order
Availability of the Item
Most goods in stock are ready for shipping. Though you cannot order goods that are out of stock, you can subscribe to back-in-stock notifications. Enter your email in the Notify Me field, and we’ll notify you when the product is in stock again.
Do you offer promo / coupon codes? How can I apply it?
We do offer coupon codes. You can find them in our email newsletters, on our Rebates and Deals page, on discount banners, and in other advertising materials on our website.
You can apply your coupon code in the cart and during checkout.
How long does it take to process the order?
It takes 3-5 business days.
Can I cancel my order if I change my mind?
We would strongly recommend you contemplate the purchase before clicking the final button. Before that, you’ll be filling in various forms. It isn’t fun, but you can use this time to make a well-considered decision. Once you submit the order, you cannot alter or cancel it.
Payment
Payment method
Credit cards (Visa, Mastercard, American Express and other), PayPal
How do I purchase/ redeem a gift card?
Gift Certificates are hard to miss - the link is on the top-right corner, left of the Cart icon. Once you follow it, you’ll see a gift certificate application form. You only need to fill in your name and email, the recipient’s name and email, and the gifted amount. Please, note that gift certificates are non-refundable and expire in 365 days. After you fill in all the information, you can add the gift certificate to Cart as a regular purchase.
To redeem your gift certificate, you need to enter your certificate code, emailed to you as an attachment, into the corresponding box of your shopping cart. You can check your gift certificate balance on this page.
Do you offer any discounts?
We always run sales and offer discounts to our customers. You’ll find exclusive discount offers from various brands on our Rebates and Deals page. All items currently on sale are on the Sale page. We also have a Rewards Program, so if you've joined it by creating an account on our website, you can get a discount on your purchase.
Do you offer any layaways?
No
Do you offer Buy Now Pay Later service?
Yes, we do. You can select PayPal Pay Later offer at checkout and choose between Pay in 4 or Pay Monthly plans.
Shipping
What kind of shipping do you provide?
We provide free ground shipping on all eligible items
International shipping
We ship US only
How long will it take for my order to arrive?
7-10 business days from the time of order to your destination
How do I track my order?
All details for your order can be found in your account. Click on “Orders” to see all your purchased items. Select the item you want to track. If the order has already been processed and shipped, you’ll see the ship date and tracking number. If the tracking information is missing, your order is still being processed.
The tracking number shows that the order has been delivered. But I didn’t receive it!
If the tracking status shows the item is delivered to your place, it is unlikely to lie. Maybe somebody you live with received the package, or your neighbor took it. Also, check your back porch, garage door, bushes, and grill. The courier might left your package in a less conspicuous place to protect it from weather and theft.
Order Returns, Exchanges, and Refunds
What should I do if I have received dead-on-arrival items?
If the package arrives damaged, email us at info@gritroutdoors.com and attach photos of the package and the damaged item.
How do I get a return authorization? Can I have a shipping label?
You will need to get an RA Number (Return Authorization Number) before shipping the item back to us. Submitting the last name of the person who placed the order or the order number by email or phone will help speed up the return. You will be asked to provide the reason for the return and choose whether you would prefer a refund or exchange. Once the RA is issued, we will email it to you. You will need to print it out and put it inside your parcel. You will also need to write the RA number on the box. RA's are valid for 10 days from the date of issue. Once expired, you will not be able to return the product using the issued RA.
I want to return the item. Can I do that?
If, for any reason, you are not satisfied with your order, you can return it to us for a full refund or exchange it for some other item. The item must be in the same condition you’ve received it: not used (worn, mounted, broken) and packaged in the original packaging of the manufacturer, with all original contents included. This page contains comprehensive answers to all questions related to returns, exchanges, and refunds.
Do you offer a 30-day return window?
Yes. All items should be returned within 30 days. If you’ve missed the deadline, the only thing you can do is contact the manufacturer to solve issues like repair, replacement, etc.
What do I need to make a return?
To request a return, log in to your customer account, find the order you want to return, and click the Return Items link.
Click here to start a return.
You have 30 days from the delivery date (as indicated by the delivery confirmation) to return the item to us for any reason as long as the item meets the Return Conditions and you’ve obtained a Return Authorization from our Customer Service Team.
Are there any restocking fees?
We charge 15%. But additional restocking fees up to 15% may be applied as well if the product is returned with any part missing (such as batteries, wrenches, manuals, screws, etc.)
How do exchanges and refunds work?
Exchanges. If you want to exchange the item you’ve ordered or received as a gift for another one, you will need to contact our customer service team within 30 days and request an exchange. You will bear all the shipping charges during the exchange. Also, you will refund the price difference before the exchange item is shipped to you. If you want to receive the exchange item before we receive the original one, you will be asked to pay the full price of the exchange item upfront. Once we receive your return, we’ll credit the difference to your credit card/PayPal account.
Refunds. Once your return is inspected for compliance with our Return Conditions, we will send the refund to your credit card/PayPal account. It takes 3-5 business days (depending on your financial institution) to post the refund information to your account. Once we confirm the refund with you, you will need to contact your financial institution for any additional assistance.
I received a defective item. Warranty case.
If you’ve found your product is defective anytime after you’ve purchased it, the best course of action is to contact the manufacturer. If you cannot locate the manufacturer’s email or phone number, let us know, and we will help you. Any item found to be defective after 30 days from the date of receipt has to go to the manufacturer.
The item I received is different from the one I ordered.
Something went wrong. Call us at 800-432-6319 or e-mail at info@gritroutdoors.com and provide all the information.
Are there any sales taxes?
As many of you know, Texas is one of the few states that does not have a state income tax. What we do have is a sales tax of 8.25%, and we must collect it on every sale made to Texas shipping addresses. Other states may have sales taxes of their own. Contact your state’s office of the Department of Revenue to learn more.
Why are you charging more for items at checkout than the listed price?
It is because a tax is added to the item’s listed price. The tax amount depends on the state of the shipping address.